Customer Service Award
The Customer Service Award recognizes an employee or team of employees in an
office who have demonstrated excellent or exceptional customer service to
individuals within and/or outside the College.
Criteria:
This award will be awarded to an individual or group who by their demeanor,
words, and actions, give superior customer service. Their actions will show
exemplary customer service because they demonstrate one or more of the
following:
- Greeting customers with a cordial and welcoming manner
- Making the student/employee/applicant feel important and appreciated
by ensuring all individuals are treated fairly, courteously, and
respectfully
- Being a master in the art of listening in order to determine customer
needs
- Being successful with the most difficult-to-deal-with people and
remaining calm in the most demanding situations
- Transforming complaints into valuable individual feedback, and
- Meeting customers needs successfully and ensuring customers are
satisfied.
Eligibility:
All college employees, full-time and part-time, are eligible for this award
regardless of their job classification and regardless of other awards received.
An employee is eligible for the same award once every five years (beginning 2007).
Who May Nominate:
Any CVCC employee may make nominations for this award.
Award Amount:
$750
Nomination Procedures:
- The person making the recommendation must provide a written
description of the action or contribution of the employee and its
benefit to CVCC. Be specific why the accomplishment is exceptional
in relation to normal job duties (if appropriate for award).
- Nominations are to be submitted electronically using the link below by
March 31 of each year.
- The Employee Recognition Committee may contact the supervisor for
verification if necessary.
- The Employee Recognition Committee will select, by majority, the recipient.
- In the event a member of the Employee Recognition Committee is nominated for
an award, he/she will not participate in the review of nominations and
selection of the recipient for that particular award.
To nominate a fellow employee for the Customer Service Award, please fill out
this form.
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Distance Education
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