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Quality Enhancement Plan

Appendix C - Figure 2


Assessment of Online Learning: Institution, Criteria, and Support Questions/Statements

Institutions Instrument Type Criteria Questions/Statements
Brevard 1. Student Mid-Term Survey
Sections of survey:
  1. Demographic information
  2. Instruction strategies
  3. Effectiveness of strategies
  4. Intervention opportunities to help maximize success
  5. Effectiveness of strategies
  6. Effectiveness of average response times (24-72 hours)
(3 pages)
Communication among faculty & students
  1. Strategies used: Virtual classroom or chat sessions scheduled, class conference calls
  2. Have you been contacted by the instructor or someone else concerning academic jeopardy due to inadequate participation in this online course?
Prompt Feedback Strategies: Interactive quizzes with (24-72 hours)
Collaboration among students Strategies: Required to work with other students on collaborative assignments and/or projects
Technical Support Rate the effectiveness: Technical Support
Demographics Age, Sex, Enrollment Status, Employment Status, Educational Goal,
Student Appraisal of Online Instruction (1 page). Communication among faculty and students
  1. Faculty member encouraged students to ask questions
  2. Threaded discussion on message boards with instructor and classmates.
Prompt Feedback
  1. Fac. Member gave adequate feedback
  2. Faculty responded to questions in timely manner
Collab. among students
  1. The faculty member facilitated interaction between student and the faculty member
  2. The faculty member facilitated interaction among students in the class.
  3. Threaded Discussion (on message boards) with instructor and classmates was academically beneficial
Clearly defined objectives
  1. The syllabus clearly presented the course objectives.
Meet course objectives
  1. The course content matched the course objectives
  2. Faculty member tests related to course objectives
Technical aspect of the site Overall course delivery mode was satisfactory
General Comments Additional Comments
Institutions Instrument Type Criteria Questions/Statements
Cochise Online Course Evaluation
  1. Course evaluation
(2 pages)
Prompt feedback
  1. The instructor has been prepared and responded to questions in a timely fashion.
  2. Adequate time has bee given to complete and return assignments.
Clearly defined objectives Objectives were clearly stated to include course requirements, grading and assignments
Meet course objectives To date the objectives of the courses have been met.
Institutions Instrument Type Criteria Questions/Statements
Kentucky Virtual University Survey of Online Students (Noel-Levitz)
Parts of Survey:
  1. Introductory questions.
  2. Choosing courses
  3. Evaluating your online experience
  4. Suggestions, advice, feedback
  5. Demographics
(11 pages)
Communication among faculty & Students Communication with the instructor
Collaboration among students & faculty
  1. Chat rooms, forums, or threaded discussions
  2. Communication with other students in the course
Meets course objectives Course meets employers’ needs
Technical aspects of site
  1. The ease of accessing the course website
  2. User friendliness of website
  3. Difficulties experienced in: Connecting to class website, sending/receiving email, joining live class discussions, dial up modem connection, linking to external sites from course websites.
Technical support
  1. Availability of technical support
  2. How helpful were: help from instructor with technical problems, tech help desk.
Student Satisfaction Would you take more online courses?
General Comments
  1. If you answered “not helpful”, explain
  2. List other resources you used for help
  3. Provide any suggestions, advice or feedback that will help to improve our students’ online course experience
Demographics
  1. Time available to spend online courses
  2. Financial resources
  3. Racial group
  4. Level of education
  5. Gender
  6. Age
  7. ZIP Code
  8. Enter drawing with name and address
Institutions Instrument Type Criteria Questions/Statements
Franklin Online Student Evaluation Course & Instructor
Parts of Survey:
  1. Demographics
  2. About the Course
  3. About the Faculty
  4. Comments
(7 pages)
Communication among faculty & Students
  1. The instructor encouraged student participation and interaction
  2. The instructor communicated with me as a partner in the learning process.
  3. The instructor was accessible by e-mail.
  4. The instructor was accessible during online hours
  5. The instructor was accessible through the class bulletin board.
  6. The instructor communicated the course concepts clearly.
  7. Effective use of technology—email, etc.
Prompt Feedback
  1. The instructor responded to my questions in a timely manner (within 48 hrs.)
  2. Constructive feedback to my questions
  3. Constructive feedback on graded assignments.
Collaboration among students
  1. The instructor encouraged student participation and interaction.
  2. Effective use of technology (email, class bulletin board, chat room, etc.)
Student satisfaction Would you recommend this course to other students?
Assignment Deadlines The syllabus effectively communicated the expectations of the course.
High Faculty Expectations Grading criteria were clearly stated in the course materials.
Technical aspect of site Organization of Web site
Clearly defined objectives The syllabus effectively communicated the expectations of the course.
Demographics Major, Gender, Age
General Comments
  1. Please comment on how course can be improved.
  2. About the Course If you rated any item (6-10) Blow or Notably below expectations, please explain why
  3. What did you like most about the course and why?
  4. What suggestions do you have to improve the course?
  5. What did you like most about this faculty member, and why?
  6. What suggestions do you have for this faculty member to improve?
Institutions Instrument Type Criteria Questions/Statements
Guilford Technical Online Course Peer Observation & Online Course Evaluation Communication among faculty & students Interacts with students through announcements, discussion board and/or virtual classroom.
Prompt feedback Instructor evaluates and returns assignments and/or exams with feedback in a timely manner
Students receive regular and timely feedback from instructor regarding their progress via email or online graded book.
Assign deadlines Course calendar alerts students to pending due dates/
High faculty expectation Syllabus identifies instructors course grading policies and course objectives/requirements
Diverse Assignments Materials from a variety of sources are used to enhance instruction
Presentation of materials appeals to variety of learning style.
Clearly defined goals Syllabus clearly communicates course objectives, required course elements, and grading scale
General Comments This is available
Institutions Instrument Type Criteria Questions/Statements
Phoenix
  1. Registration Survey
  2. Communications Skills Inventory
  3. Faculty End-of-Semester Survey
  4. Student End-of Semester Survey
  5. Adult Learning Outcomes Assessment
  6. Professional and Educational Values Assessment
Demographics SS number, highest level of education you have attained, years of full employment, which parent attended college, dependent children, etc.
Curriculum meets course objectives Effectiveness of learning objectives, topics, activities, assignments
Course curriculum meets objectives Instructor’s presentation of the course material contributed to the course objectives
Tech. Support Received accurate and appropriate technical support while accessing the web site.
Institutions Instrument Type Criteria Questions/Statements
St. Petersburg Student Survey of Online Instruction
Parts of Survey:
  1. The instructor
  2. Additional questions related to online course delivery
  3. Additional information in the form of comments
(2 pages)
Communication faculty & Students
  1. Communicates effectively via Internet
  2. Provides clear instruction for course assignments
  3. Responds to student concerns and questions.
  4. There were sufficient opportunities for interaction with the instructor and other students in the course
Collab. among students Encourages student online interaction
High Faculty Expectation
  1. Assigns work that is challenging
  2. Encourages students toward high standards of performance.
Student Satisfaction
  1. I felt as involved in this course as in a traditional classroom setting
  2. I would recommend this online course to other students.
  3. Based on my experience in this course, I would take another online course at SPC.
Technical aspect of Site The technical challenges of this course were reasonable and manageable.
Clearly defined objectives Defined objectives for this course
Meets course objectives
  1. Provides activities relevant to the objectives of the course.
  2. Gives assignments, exams and/or quizzes that apply to course content.
General Comments Additional information related to your experience with this course
Institutions Instrument Type Criteria Questions/Statements
CVCC Student Evaluation of Web Classes
Parts of survey:
  1. Demographic Information
  2. Student Support Services
  3. Student Satisfaction Survey
  4. Web course specific questions
  5. Comments
(11 pages)
Communication among faculty & Services I was able to contact my instructor during the course.
Prompt Feedback My instructor returned graded materials in a timely manner.
Assignment Deadliness My instructor through established deadlines gave me enough time to finish assignments.
Student Satisfaction Entire section
Technical Support I had adequate technical support to help me use course materials and complete my assignments.
Technical aspect of Site
  1. I had no problems accessing the website
  2. The website was well designed and easy to navigate.
  3. I had few problems adjusting to instruction in a virtual environment
  4. The instructor demonstrated technical and instructional expertise during the class.
Clearly defined objectives
  1. The course requirements were clearly stated
Meet course objectives
  1. The expected outcomes of the course, as established by the instructor, were met.
  2. This course met my learning expectations.
Diverse Assignments My instructor demonstrated expertise in using a variety of learning activities
Demographics Gender, Age, Occupational status, Student status, Level of education, reason for enrolling, Veterans Benefits, Financial Aid, Curricular program, Number of years since last attending school.
General Comments Comments about What changes would make this course better? If you recommended this course to your friends, what would you tell them? Explain. Any other comments or suggestions.
Institutions Instrument Type Criteria Questions/Statements
Lenoir End of Semester Survey for Internet-Based Courses
Parts of survey:
  1. Course
  2. Instructor
  3. Resources
  4. Technology
  5. Comments
(2 pages)
Prompt feedback The instructor responded to my questions and submittal quickly and satisfactorily.
Technical support The technology necessary for the course worked properly.
The web pages for the course were of good quality, clear and at an appropriate intellectual level.
Comm. among faculty & students There was sufficient communication with the instructor.
Assignment deadlines The course schedule was reasonable.
Institutions Instrument Type Criteria Questions/Statements
Sandhills Community College Student Evaluation: Internet and Distance Learning Services.
Parts of Survey:
  1. Instructor Evaluation
  2. Course Evaluation
  3. Library/LRC Services
  4. Student Services
(5 pages)
Meets course objectives Instructor states the course objectives clearly.
High faculty expectation Instructor evaluates student work in accordance with the course objectives
Prompt feedback Evaluates student work in a timely manner.
Instructor responds to student questions via email, telephone or Blackboard in a timely manner.
Common. among faculty & students Instructor is available to consult with students through email or by telephone.
Technology Did the technology infrastructure (Blackboard) work properly?
Institutions Instrument Type Criteria Questions/Statements
Western Piedmont Community College Test Distance Learning Course Evaluation
(5 pages)
Demographic— gender, age reason for taking distance ed course, enrollment status
Communication among faculty & students Communicate with instructor through use of email, fax, telephone mail or office visits.
Was instructor available when needed?
If you contacted your instructor by telephone, email or fax, did your instructor return your calls in a timely manner?
Technical Support Rate Video tape, Compact Disk, Web Page readability, clarity of assignments, and Web page user friendliness.

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Accreditation Liaison:
Dr. Geoffrey Hicks
434.832.7641
hicksg@cvcc.vccs.edu