The chart on the following page offers a concise presentation of the goals and associated objectives of CVCC’s Quality Enhancement Plan including the person or persons responsible and any costs associated with each objective. The responsible persons’ positions are as follows:
| Goals/Objectives |
|
Person Responsible |
Due Date |
Costs |
| Goal 1: The Division of Academic Affairs and Student Services will ensure that every element of online instruction is of the highest quality for all parties involved. |
|
Dr. Hicks |
|
|
| Objective 1 – Year One: Develop a clear organizational structure that governs how online courses are developed, delivered, and evaluated and communicate the structure to the college community. |
|
Dr. Hicks |
12/31/03 |
None |
| Objective 2 – Year Three through Five: As a result of an annual review by the Director of Research Assessment and Planning and an appropriate advisory group, revise the organizational structure governing online courses as recommended and approved. |
|
Dr. Hicks |
6/30/06 - 6/30/08 |
None |
| Goals/Objectives |
|
Person Responsible |
Due Date |
Costs |
| Goal 2: The college will provide an adequate budget to support online infrastructure needs. |
|
Dr. Staat |
|
|
| Objective 1 – Year One through Five: Each year the President will work through the VCCS System Office to support the Chancellor’s initiatives for adequate base funding for Virginia’s Community Colleges. |
|
Dr. Staat |
6/30/04 - 6/30/08 |
None |
| Objective 2 – Year One through Five: Identify “special” needs to be added to the President’s legislative agenda annually. |
|
Dr. Staat |
6/30/04 - 6/30/08 |
None |
| Objective 3 – Year One through Five: Contract with grant writers to write grants to support online instruction from major federal or private sources as needed. |
|
Dr. Hicks |
6/30/04 - 6/30/08 |
$10,000 per year
Total: $50,000 |
| Objective 4 - Year One through Five: The college will evaluate and purchase appropriate hardware/software systems that support online instruction. |
|
Mr. Lightfoot |
6/30/04 - 6/30/08 |
$25,000 per year
Total: $125,000 |
| Goals/Objectives |
|
Person Responsible |
Due Date |
Costs |
| Goal 3: The college will maintain policies related to student/faculty enrollment ratios and faculty workload for online instruction that support effective teaching and learning. |
|
Dr. Hicks |
|
|
| Objective 1 – Year One through Five: Undertake a bi-annual review of the current policy by a committee composed of both faculty and administrators. |
|
Dr. Hicks |
6/30/05 & 6/30/07 |
None |
| Goals/Objectives |
|
Person Responsible |
Due Date |
Costs |
| Goal 4: The college will centralize the online assessment process to include a Director of Research, Assessment, and Planning, to oversee the development, collection, analysis, feedback, distribution, and use of results. |
|
Dr. Sinha |
|
|
| Objective 1 – Year One: Centralize all stages of online assessment. |
|
Dr. Sinha |
6/30/04 |
None |
| Objective 2 – Year One through Five: Revise the use of a single online course evaluation instrument by students. |
|
Dr. Sinha |
6/30/04 - 6/30/08 |
None |
| Objective 3 – Year One through Five: Develop and implement a faculty satisfaction survey for online instruction. |
|
Dr. Sinha |
6/30/04 - 6/30/08 |
None |
| Objective 4 – Year One through Five: Develop and implement an analysis of attrition/retention rates by comparing online with traditional courses. |
|
Dr. Sinha |
6/30/04 - 6/30/08 |
None |
| Objective 5 – Year Two: Evaluate by means of a survey objective 1 under Goal 7 regarding delivery of Student Support Services. |
|
Dr. Sinha |
6/30/05 |
None |
| Objective 6 – Year Two through Five: Determine the demographic characteristics of online learners compared with traditional learners in baseline databases. |
|
Dr. Sinha |
6/30/05 - 6/30/08 |
None |
| Objective 7 – Year Two through Five: Develop and implement online and traditional course surveys measuring the same concepts. |
|
Dr. Sinha |
6/30/05 - 6/30/08 |
None |
| Objective 8 – Year Two through Five: Administer surveys such as student satisfaction for courses where online and traditional students are taught by the same instructor. |
|
Dr. Sinha |
6/30/05 - 6/30/08 |
None |
| Objective 9 – Year Two through Five: Evaluate the orientation methods for online courses through the use of online student satisfaction survey. |
|
Dr. Sinha |
6/30/05 - 6/30/08 |
None |
| Objective 10 – Year Two through Five: Review and evaluate objectives 2-12 annually and implement improvements if indicated and disseminate findings. |
|
Dr. Sinha |
6/30/05 - 6/30/08 |
None |
| Objective 11 – Year Three: Evaluate by means of a survey objective 2 under Goal 7 regarding delivery of Student Support Services. |
|
Dr. Sinha |
6/30/06 |
None |
| Objective 12 – Year Three through Five: Analyze and compare student performance in online and traditional courses. |
|
Dr. Sinha |
6/30/06 - 6/30-08 |
None |
| Objective 13 – Year Three through Five: Survey and analyze reasons for withdrawal from online classes as compared to traditional courses. |
|
Dr. Sinha |
6/30/06 - 6/30-08 |
None |
| Goals/Objectives |
|
Person Responsible |
Due Date |
Costs |
| Goal 5: The college will enhance its efforts to institute faculty training and professional development activities for faculty members who teach online courses and for staff who provide online course support. |
|
Dr. Hicks |
|
|
| Objective 1 – Year One through Five: Provide professional development for faculty and staff involved with online instruction with emphasis on pedagogy and technology. Disseminate information to involved faculty and staff. |
|
Dr. Hicks/
Mr. Lightfoot |
6/30/04 - 6/30/08 |
$30,000/yr.
Total: $150,000 |
| Objective 2 – Year Two through Five: Conduct research to determine techniques and methods for improving delivery of online instruction. |
|
To be determined—see Objective 1 under Goal 1 |
6/30/05 - 6/30/08 |
None |
| Goals/Objectives |
|
Person Responsible |
Due Date |
Costs |
| Goal 6: The college will enhance its efforts to insure that students taking online courses will receive effective orientation to the online learning environment. |
|
Dr. Hicks |
|
|
| Objective 1 – Year One through Five: Research and examine examples of orientation methods and materials from exemplary colleges. |
|
Dr. Hicks |
6/30/04 - 6/30/08 |
None |
| Objective 2 – Year One through Five: Develop orientation materials for CVCC online courses. Evaluate and revise as necessary taking into account external research and internal reviews (including student satisfaction surveys). |
|
Dr. Hicks |
6/30/04 - 6/30/08 |
None |
| Goals/Objectives |
|
Person Responsible |
Due Date |
Costs |
| Goal 7: The college will enhance its efforts to make available to students enrolled in online courses all appropriate and necessary student support services in an online delivery mode. |
|
Dr. Hicks |
|
|
Objective 1 – Year One: Ensure the following services are available online.
- Academic Records
- Admissions
- Registration
- Exam and Test Proctoring
- Tuition and Fee Payment
- Tutoring
- Technical Support
- Bookstore
|
|
Dr. Hicks
PeopleSoft
PeopleSoft
PeopleSoft
Ms. Beasley
PeopleSoft
Dr. Hicks
Mr. Lightfoot
Mr. Poole
|
6/30/03
6/30/04
6/30/03
12/31/03
6/30/03
6/30/04
6/30/04
6/30/04
|
TBA
$5,000/yr.
TBA
|
Objective 2 – Year Two: Ensure the following additional services are available online.
- Academic Advisement
- Financial Aid
- Learning Resources
- Disability Services
- Placement Testing
|
|
Counselors
Financial Aid Coordinator
Mr. Fein
Front Desk
Coordinator
|
6/30/05
6/30/05
6/30/05
6/30/05
6/30/05
|
$10,000/yr |
| Objective 3 – Year Three: Ensure the following service is available online.
|
|
Counselors |
6/30/06 |
None |
| Goals/Objectives |
|
Person Responsible |
Due Date |
Costs |
| Goal 8: The college will provide two totally online degrees. |
|
Dr. Hicks |
|
|
| Objective 1 – Year One: Define a totally online course. |
|
Dr. Hicks |
6/30/04 |
None |
| Objective 2 – Year One: Create 15 totally online courses to be used in the totally online degrees. |
|
Dr. Hicks |
6/30/04 |
$5,000/yr.
Total: $25,000 |
| Objective 3 – Year Two: Create 10 totally online courses to be used in the totally online degrees. |
|
Dr. Hicks |
6/30/05 |
$5000 |
| Objective 4 – Year Three: Create 10 totally online courses to be used in the totally online degrees. |
|
Dr. Hicks |
6/30/06 |
$5000 |
| Objective 5 – Year Four: Create 10 totally online courses to be used in the totally online degrees. |
|
Dr. Hicks |
6/30/07 |
$5000 |
| Objective 6 – Year Five: Create 10 totally online courses to be used in the totally online degrees. |
|
Dr. Hicks |
6/30/08 |
$5000 |
| Goals/Objectives |
|
Person Responsible |
Due Date |
Costs |
| Goal 9: The college will ensure that each online course be designed according to essential elements contained within a common course template. |
|
Dr. Hicks |
|
|
| Objective 1 – Year One: Research examples of essential elements of online courses from exemplary colleges. |
|
To be determined—See Objective 1 under Goal 1 |
12/31/03 |
None |
| Objective 2 – Year Two: Define the essential elements of online courses and develop a common course template. Elements may include but are not limited to: course syllabus and course, instructor, and college information. |
|
Dr. Hicks |
12/31/04 |
None |
| Objective 3 – Year Two: Incorporate the template into all online courses. |
|
Dr. Hicks |
6/30/05 |
$15,000 for part-time staff |
| Goals/Objectives |
|
Person Responsible |
Due Date |
Costs |
| Goal 10: The college will establish a continuous, appropriate improvement process for faculty teaching online courses. |
|
Dr. Hicks |
6/30/04 |
None |
| Objective 2 – Year Two through Five: The faculty member annually conducts his/her review of technological and pedagogical skills in teaching online courses. |
|
Individual Faculty
TLTR
Peer Review
|
6/30/05 - 6/30/08 |
None |
| Objective 3 – Year Two through Five: Incorporate feedback from the sources listed in Objective 1 – Year Two through Five and report to the appropriate Dean. |
|
Deans |
6/30/05 - 6/30/08 |
None |
| Goals/Objectives |
|
Person Responsible |
Due Date |
Costs |
| Goal 11: The college will provide incentives for online faculty and support staff. |
|
Mr. Poole |
|
|
| Objective 1 – Year One through Five: Develop an award given through the Employee Recognition Committee to honor outstanding online faculty and staff. |
|
Mr. Poole |
6/30/04 - 6/30/08 |
None |
| Objective 2 – Year One through Five: Pay a stipend to maintain an ISP connection in a faculty member’s home during semesters when an online course is taught. |
|
Mr. Poole |
6/30/04 - 6/30/08 |
$80/ semester per faculty member
Total: $7,500/yr.
Total: $37,500 |
| Objective 3 – Year Two through Five: Hire support personnel to aid in the development and maintenance of online courses. |
|
Mr. Lightfoot |
6/30/04 - 6/30/08 |
$15,000/yr.
Total: $75,000 |
| Goals/Objectives |
|
Person Responsible |
Due Date |
Costs |
| Goal 12: The college will work toward a goal of maximum systems availability for online instruction and support services. |
|
Mr. Lightfoot |
|
|
| Objective 1 – Year One: Define systems availability. |
|
Mr. Lightfoot |
6/30/04 |
None |
| Objective 2 – Year One: Negotiate a service level agreement with the VCCS Utility defining systems availability expressed as a percentage. |
|
Mr. Lightfoot |
6/30/04 |
None |
| Objective 3 – Year One: Ask the VCCS Utility to fund purchase of firewall for the VCCS Utility. |
|
Mr. Lightfoot |
6/30/04 |
None |
| Objective 4 – Year One through Five: Provide redundant web services at CVCC by replacing web servers on a three-year life cycle. |
|
Mr. Lightfoot |
6/30/04 - 6/30/08 |
$15,000/ every 3 yrs.
Total: $30,000 |
| Goals/Objectives |
|
Person Responsible |
Due Date |
Costs |
| Goal 13: The college will examine benchmarked institutions and practices to assess CVCC’s progress in accomplishing the relevant Goals and Objectives of this QEP. |
|
Dr. Hicks |
6/30/06 - 6/30/08 |
|
| Objective 1 – Years 3 and 5: Compare the changes made in the relevant policies and practices at CVCC with the original baseline benchmarks. |
|
Dr. Hicks |
6/30/06 - 6/30/08 |
|
| Objective 2 – Years 3 and 5: Re-examine those institutions originally benchmarked to re-establish a new CVCC baseline. |
|
Dr. Hicks |
6/30/06 - 6/30/08 |
|
| Objective 3 – Years 3 and 5: Compare CVCC’s progress to those criteria indicated in the revised benchmarks. |
|
Dr. Hicks |
6/30/06 - 6/30/08 |
|
