UNIT	GOAL		OBJECTIVE		REQUIRED FUNDING	FUNDING SOURCE	RATIONALE	KEY PERFORMANCE INDICATOR	SCORE	COMMENTS
Research, Assessment & Planning	104-01-00	STUDENT SATISFACTION: Conduct annual assessments of student satisfaction with CVCC services.	104-01-01	Implement a spring semester survey to measure student satisfaction with services.	$0.00	None	Surveys of student satisfaction will measure the extent to which CVCC is providing world class student services that meet student needs.	Survey will be implemented by Spring 08.	N.A.
Research, Assessment & Planning	104-01-00	STUDENT SATISFACTION: Conduct annual assessments of student satisfaction with CVCC services.	104-01-02	Work with service areas as requested to develop satisfaction assessment tools such as comment cards and report on them quarterly.	$0.00	None	Comment surveys will provide immediate feedback to service areas regarding quality of service.	A feedback form will be piloted in the Fall 07 enrollment cycle and fully implemented in Spring 08.	N.A.
Research, Assessment & Planning	104-01-00	STUDENT SATISFACTION: Conduct annual assessments of student satisfaction with CVCC services.	104-01-03	Continue Secret Shopper studies	$2,500.00	W		Secret shopper studies will be conducted throughout the year.	N.A.
Research, Assessment & Planning	104-02-00	CURRICULUM ASSESSMENT:  Produce the annual assessment report in order to determine what aspects of the academic program need improvement and which are performing adequately.	104-02-01	Complete first annual assessment cycle based on assessment calendar	$0.00	None	Ongoing assessment is essential to the mission of CVCC.	Assessments for FY 08 completed	N.A.
Research, Assessment & Planning	104-03-00	QEP: The college will centralize the online assessment process to include the Director of Research, Assessment, and Planning to coordinate the development, collection, analysis, feedback, distribution, and use of results.	104-03-01	Year Three through Five--revise the use of a single online course evaluation instrument by students by 6/30/06-6/30/08.	$0.00	None	The college will be able to best understand the needs of the students and make appropriate changes in the online course environment by using a single course evaluation system.		N.A.
Research, Assessment & Planning	104-03-00	QEP: The college will centralize the online assessment process to include the Director of Research, Assessment, and Planning to coordinate the development, collection, analysis, feedback, distribution, and use of results.	104-03-02	Year Three through Five--Develop and implement a faculty satisfaction survey for online instruction by 6/30/06-6/30/08.	$0.00	None	The college is interested in knowing how the faculty teaching online courses feel about the instruction in order to make appropriate modifications in the operation of the college to better support them.		N.A.
Research, Assessment & Planning	104-03-00	QEP: The college will centralize the online assessment process to include the Director of Research, Assessment, and Planning to coordinate the development, collection, analysis, feedback, distribution, and use of results.	104-03-03	Year Three through Five--Develop and implement an analysis of attrition/retention rates by comparing online with traditional courses by 6/30/06-06/30/08.	$0.00	None	The college needs to know how students are reacting to the courses and the attrition/retention study will lead the faculty and college to making appropriate improvements to decrease attrition and increase retention.		N.A.
Research, Assessment & Planning	104-03-00	QEP: The college will centralize the online assessment process to include the Director of Research, Assessment, and Planning to coordinate the development, collection, analysis, feedback, distribution, and use of results.	104-03-04	Year Three through Five--Determine the demographic characteristics of online learners compared with traditional learners in baseline databases by 6/30/06-6/30/08.	$0.00	None	This study will assist the college faculty in learning which type of students work well in the online teaching environment as compared to the traditional environment. The comparison may lead to changes in either teaching arena.		N.A.
Research, Assessment & Planning	104-03-00	QEP: The college will centralize the online assessment process to include the Director of Research, Assessment, and Planning to coordinate the development, collection, analysis, feedback, distribution, and use of results.	104-03-05	Year Three through Five--Develop and implement online and traditional course surveys measuring the same concepts by 6/30/06-6/30/08.	$0.00	None	This study will assist the college faculty to learn what works well in the online teaching environment as compared to the traditional classroom. The comparison may lead to improvements in either teaching arena.		N.A.
Research, Assessment & Planning	104-03-00	QEP: The college will centralize the online assessment process to include the Director of Research, Assessment, and Planning to coordinate the development, collection, analysis, feedback, distribution, and use of results.	104-03-06	Year Three through Five--Administer surveys such as student satisfaction for courses where online and traditional students are taught by the same instructor by  6/30/06-6/30-08.	$0.00	None	This survey will assist the instructor involved to see what methods of instruction work best in which environment. Appropriate modifications can be made in both teaching arenas that will benefit student learning.		N.A.
Research, Assessment & Planning	104-03-00	QEP: The college will centralize the online assessment process to include the Director of Research, Assessment, and Planning to coordinate the development, collection, analysis, feedback, distribution, and use of results.	104-03-07	Year Three through Five--Evaluate the orientation methods for online courses through the use of online student satisfaction survey by 6/30/06-6/30/08.	$0.00	None	The evaluation will assist the college in understanding which students need assistance in learning how to take an online course upfront before being enrolled.		N.A.
Research, Assessment & Planning	104-03-00	QEP: The college will centralize the online assessment process to include the Director of Research, Assessment, and Planning to coordinate the development, collection, analysis, feedback, distribution, and use of results.	104-03-08	Year Three through Five--Review and evaluate Objectives 2-10 annually and implement improvements if indicated and disseminate findings by 6/30/06-6/30/08.	$0.00	None	The college wants an on-going study of how improvements are working over time. This will allow for the best improvement methods to be incorporated into the teaching/learning environment.		N.A.
Research, Assessment & Planning	104-03-00	QEP: The college will centralize the online assessment process to include the Director of Research, Assessment, and Planning to coordinate the development, collection, analysis, feedback, distribution, and use of results.	104-03-09	Year-Three--Evaluate by means of a survey Objective 2 under Goal 7 regarding the delivery of student support services by 6/30/06.	$0.00	None	The college will learn how effective the student support services and changes made are doing in actuality. This will lead to appropriate modifications as needed moving the services to the best possible.		N.A.
Research, Assessment & Planning	104-03-00	QEP: The college will centralize the online assessment process to include the Director of Research, Assessment, and Planning to coordinate the development, collection, analysis, feedback, distribution, and use of results.	104-03-10	Year Three - Five-- Analyze and compare student performance in online and traditional courses by 6/30/06-6/30/08.	$0.00	None	This analysis will provide the college and teaching faculty with empirical data supporting teaching methods in each teaching milieu.		N.A.
Research, Assessment & Planning	104-04-00	SLRP:  Provide ongoing support of Strategic Long Range Planning	104-04-01	Conduct a detailed postmortem assessment of new SLRP Excel tool and make necessary changes.	$0.00	None	Enabling good strategic planning is a mission critical function of Research, Assessment & Planning.		N.A.
Research, Assessment & Planning	104-04-00	SLRP:  Provide ongoing support of Strategic Long Range Planning	104-04-02	Work with unit managers to develop appropriate and meaningful KPIs.	$0.00	None	Appropriate and meaningful KPIs will enable CVCC to better evaluate performance on annual objectives.		N.A.
Research, Assessment & Planning	104-05-00	PROGRAM FEASIBILITY:  Develop survey modules to provide tools for assessing program feasibility.	104-05-01	Provide survey research and data analysis to support the investigation of program feasibility.	$0.00	None		Conducted studies as requested through the year.	N.A.
Research, Assessment & Planning	104-06-00	ACCREDITATION:  Fulfill requirements of SACS Liaison	104-06-01	Prepare a annual summary of QEP progress.	$0.00	None	This objective satisfies CVCC's requirement to submit a five-year report on the QEP.	Annual summary will be completed by June 08.	N.A.
Research, Assessment & Planning	104-06-00	ACCREDITATION:  Fulfill requirements of SACS Liaison	104-06-02	Conduct annual program assessment per assessment schedule.	$0.00	None			N.A.
Research, Assessment & Planning	104-07-00	REPORTS:  Standardize processes for reporting of annual research projects.	104-07-01	Build Excel templates to automatically generate charts of results for annual surveys.	$0.00	None	Charts facilitate understanding of survey results. Automating the process builds efficiency.	A series of templates for regular reports	N.A.
Research, Assessment & Planning	104-07-00	REPORTS:  Standardize processes for reporting of annual research projects.	104-07-02	Develop standardized queries to automatically generate regularly requested data.	$0.00	None	Automating the process builds efficiency.	A series of queries with run-time prompts for regular reporting	N.A.
Research, Assessment & Planning	104-07-00	REPORTS:  Standardize processes for reporting of annual research projects.	104-07-03	Purchase Remark Classic OMR Software to process course evaluations	$1,050.00	W	Current processing software runs on Windows 98 and is not flexible enough to accommodate the new course evaluations.  Remark Classic OMR Software corrects this problem and also enables saner use for scoring questionnaires.		N.A.
Research, Assessment & Planning	104-08-00	PEOPLESOFT:  Become a proficient PeopleSoft user.	104-08-01	Become proficient at writing PeopleSoft queries.	$0.00	None	RAP office should be self-sufficient at querying the student data base.		N.A.
Research, Assessment & Planning	104-08-00	PEOPLESOFT:  Become a proficient PeopleSoft user.	104-08-02	Work with recommendation team to offer suggesting for improving data collection	$0.00	None	Provided data and analysis necessary to facilitate enrollment processes for prospective and continuing students.		N.A.
Research, Assessment & Planning	104-09-00	CONTINUOUS IMPROVEMENT:  Practice continuous improvement in ORAP	104-09-01	Conduct annual assessment of Research, Assessment & Planning.	$0.00	None	And effective RAP office meets campus needs.	Conduct an assessment of RAP every April.	N.A.
Research, Assessment & Planning	104-09-00	CONTINUOUS IMPROVEMENT:  Practice continuous improvement in ORAP	104-09-02	Promote P-14 to Office Specialist III	$1,700.00	W			N.A.
Research, Assessment & Planning	104-09-00	CONTINUOUS IMPROVEMENT:  Practice continuous improvement in ORAP	104-09-03	Expand budget to cover cost of conducting ad hoc focus groups	$2,500.00	W			N.A.
Research, Assessment & Planning	104-10-00	MARKETING/ OUTREACH:  Support CVCC's efforts to determine and address the training needs of business, industry, and government to benefit the service area.	104-10-01	Develop survey tools in support of CVCC's mission to address the needs of business and industry.	$0.00	None			N.A.
Research, Assessment & Planning	104-11-00	ENROLLMENT MANAGEMENT: Support the research needs of the Enrollment Management Team	104-11-01	Work with various subcommittees of the Enrollment Management Team to derive data collection, analysis and reports to support decision-making and evaluate performance.	$0.00	None			N.A.