It is the goal of Central Virginia Community College to provide an environment for the growth and development of
all students where disagreements can be discussed and resolved in a professional manner.
Student complaints fall into one of two categories (1) informal expressions of dissatisfaction, (2) written
complaints which include any concern, issue, or suggestion not covered by the grievance policies as outlined in
the Catalog and Student Handbook or by state and federal law.
Verbal complaints are considered to be informal complaints and will be resolved using the Procedures for Informal
Complaints. Written complaints (hard copy and email) are considered to be formal complaints and will be handled
in accordance with the Procedures for Formal Complaints.
Procedures for Informal Complaints
A verbal complaint will be handled through a conversation between the student and the individual involved. If this
initial conversation does not resolve the issue, then the informal complaint should be directed to the appropriate
If the situation remains unsolved, then the student may file a written complaint with the Vice President for
Academic Affairs and Student Services.
Procedures for Formal Complaints
A student may file a written complaint by completing the Written Student Complaint Form
The completed form will automatically be forwarded to the Vice President for Academic Affairs and Student Services, who
will then disseminate the complaint to the appropriate college administrator.
Since disagreements should be raised and settled promptly, a complaint should be filed with the Vice President for
Academic Affairs and Students Services within 10 calendar days either of the event giving rise to the complaint or
10 calendar days of the time when the student should have gained knowledge of its occurrence.
After receiving the Written Student Complaint Form, The Vice President of Academic Affairs and Student Services will
forward the complaint to the appropriate college administrator who will be responsible for dealing with the complaint.
The administrator will first investigate the complaint, by interviewing the student and other involved parties. A
written response (hard copy or email) will be sent to the student and the Vice President of Academic Affairs and
Student Services within ten days of receiving the complaint. In the event the student is still unsatisfied, he/she
may appeal the decision to the Vice President of Academic Affairs and Student Services who will investigate and provide
a written response to the student and appropriate administration. Any student who is still not satisfied with the
decision, may appeal to the President who will investigate and provide a written response to the student and the Vice
President of Academic Affairs and Student Services.
A copy of the final resolution of any written complaint will be forwarded to the Vice President for Academic Affairs
and Student Services where a record of all written student complaints will be retained for five years.